TTS (Trouble Tracking System/Time Tracking System) is a systems administration specific work and project tracking system. It is usable on multiple software architectures by multiple users simultaneously.
It is based upon an email engine for submitting trouble tickets,
and has an HTML (web) interface to that engine as well.
There is a main admin program (tt) for editing tickets, and
a main report generator (ltts) for creating reports about tickets.
There are several other supporting programs for these two programs,
as well as specialized programs for housekeeping tasks, and creating
A trouble tracking system is a set of programs that helps system administrators keep track of how they spend their time, and keep track of user problems. TTS can help organize the system administration work load, maintain priorities, track how the system administration team use their time, and maybe even justify to management a need for a new hire or two.
for more details about why a site would want to use a trouble tracking system.
Why use TTS? Because it's free, and it's better (In my humble opinion)
than the other free systems out on the net. TTS can be used by multiple
system administrators on multiple architectures simultaneously. There
are no restrictions on the user interfaces that can be used to edit
trouble tickets. An administrator can use the supplied interface (tt),
or they can use any program on their system that will allow them
basic editing of text/mail files. (Certain restrictions apply, but
are supplied to work around those restrictions.
In an environment where there are only one through three administrators,
those two programs might not even be needed.
Please see the file
for more info.
PLEASE REMEMBER to report all bugs to email@example.com (My current employer as of May, 1996) or to firstname.lastname@example.org (An old employer that as of May 1996 was still being nice enough to forward my mail.)